FAQs
Frequently Asked Questions
1. What kinds of bags do you sell?
We offer crossbody bags, bucket bags, everyday handbags and compact clutches in floral, colourful and structured styles.
2. Do you have floral bags?
Yes. Our garden-inspired crossbody styles include woven lily and daisy motifs, embossed floral detail and pastel botanical patterns.
3. Do you have bags for everyday use?
Yes. Explore crossbody bags, bucket shapes and top-handle styles for different everyday looks. Check each product page for its specific features.
4. Do you sell clutches?
Yes. Our compact clutch bags include structured cubic styles in cream, teal, mint, pink and brown.
5. How can I find the right size?
Check the individual product listing for available details. If you need a measurement that is not shown, email us before ordering.
6. Will the colour look exactly like the photo?
We aim to show products clearly, but colours may appear different depending on your screen. Contact us if you need more information about a particular style.
7. Where do you ship?
We ship within Australia and to selected international destinations. Enter your address at checkout to confirm availability.
8. How much does shipping cost in Australia?
Standard shipping is AUD $11 and express shipping is AUD $15. Checkout shows the final charge for your order.
9. Do you offer free shipping?
Free standard shipping is available for eligible orders within Australia. Checkout will show whether your order qualifies.
10. How much is international shipping?
Standard international shipping is AUD $20 to eligible destinations. Availability and the final charge are shown at checkout.
11. When will my order arrive?
Our configured delivery estimates are 3–5 days for standard shipping within Australia, 1–2 days for express shipping within Australia and 3–5 days for standard international shipping. These are estimates, not guarantees, and do not include order preparation time. Carrier and customs delays can affect delivery.
12. Can I return a bag?
You can request a return within 30 days of receiving your item. It must be in the same condition as received, unworn or unused, with tags and original packaging, and you need proof of purchase. Contact us before sending anything back. See our Return and Refund Policy for details and exceptions. Your rights under applicable consumer law remain in place.
13. What if my order arrives damaged or incorrect?
Contact us promptly if an item is damaged, defective or incorrect so we can assess the issue and help.
14. When will I receive an approved refund?
Our return policy says approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take longer to show the refund.
15. How can I contact you?
Email saniyaizhar@gmail.com and include your order number if your question is about a purchase. Customer support hours are Monday–Friday, 9 am–5 pm Sydney time.