Refund policy

Return and Refund Policy

30-day returns

You may request a return within 30 days of receiving your item. To be eligible, the item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You’ll also need a receipt or proof of purchase.

To request a return, email us throuh our contact pages. If we accept your return, we’ll send you a return shipping label and instructions. Please do not send an item back before contacting us, as returns sent without a prior request will not be accepted.

Returns should be sent to at 20b Cato Way, Casula NSW 2170, Australia.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged or defective, or you receive the wrong item, contact us promptly so we can assess the issue and make it right.

Items that cannot be returned for change of mind

We do not accept change-of-mind returns for sale items or gift cards. This does not limit your rights under the Australian Consumer Law or any other rights that cannot legally be excluded.

Exchanges

If you would like a different item, request a return first. Once the return is accepted, you can place a separate order for the item you want.

Orders shipped to the European Union

If your order is shipped to the European Union, you may have a 14-day right to cancel or return it. Contact us to make a request. This section does not limit any other rights you may have under applicable law.

Refunds

We’ll let you know when we’ve received and inspected your return and whether your refund is approved. If approved, we’ll issue the refund to your original payment method within 10 business days. Your bank or card provider may take additional time to show it. If more than 15 business days have passed since we approved your return.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us through our contact page contact us at 20b Cato Way, Casula NSW 2170, Australia.